Privacy Policy

Welcome to mawjood. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

1.1 Personal Information

We may collect the following personal information:

Name, email address, phone number, and postal address
Account credentials (username and encrypted password)
Payment information (processed securely through our payment providers)
Vehicle information (make, model, year) for parts compatibility
Billing and shipping addresses
Profile information and preferences

1.2 Vendor Information

For vendors using our platform, we additionally collect:

Business name, registration number, and tax ID
Business address and contact information
Bank account details for payments
Verification documents (business license, ID documents)
Store logo, banner images, and product listings

1.3 Automatically Collected Information

When you access our platform, we automatically collect:

IP address and device information
Browser type and operating system
Pages visited and time spent on the platform
Referring website or application
Cookies and similar tracking technologies

2. How We Use Your Information

We use your information for the following purposes:

To provide and maintain our services
To process and fulfill orders
To communicate with you about orders, products, and services
To verify vendor identities and prevent fraud
To improve our platform and user experience
To send marketing communications (with your consent)
To comply with legal obligations
To resolve disputes and enforce our agreements

3. Information Sharing and Disclosure

We may share your information with:

3.1 Vendors

When you purchase from a vendor, we share necessary information (name, shipping address, contact details) to fulfill your order.

3.2 Service Providers

We engage trusted third parties to perform services on our behalf, including:

Payment processors (Stripe, PayPal)
Shipping and logistics providers
Cloud hosting and data storage services
Analytics and marketing services
Customer support tools

3.3 Legal Requirements

We may disclose your information if required by law, court order, or governmental authority, or to protect our rights, property, or safety.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

SSL/TLS encryption for data transmission
Encrypted password storage
Regular security assessments and updates
Access controls and authentication mechanisms
Secure data backup procedures

5. Your Rights and Choices

Depending on your location, you may have the following rights:

Access: Request a copy of your personal data
Correction: Update or correct inaccurate information
Deletion: Request deletion of your personal data
Restriction: Limit how we use your data
Portability: Receive your data in a structured format
Objection: Opt-out of certain data uses
Withdraw Consent: Revoke previously given consent

To exercise these rights, please contact us using the information provided below.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Maintain your session and login status
Remember your preferences and settings
Analyze platform usage and performance
Deliver personalized content and advertisements

You can manage cookie preferences through your browser settings. Note that disabling cookies may affect platform functionality.

7. Data Retention

We retain your personal information for as long as necessary to:

Provide our services and fulfill transactions
Comply with legal and tax obligations
Resolve disputes and enforce agreements
Maintain business records

When no longer needed, we securely delete or anonymize your data.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data during such transfers.

9. Children's Privacy

Our platform is not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the platform after such changes constitutes acceptance of the updated policy.